PLUS100 GOLD
TERMS & CONDITIONS
Digital Gold Redemption Platform
IMPORTANT: Please read these Terms & Conditions carefully before using the Plus100 Gold platform. By registering an account or initiating any transaction, you agree to be bound by these Terms in their entirety. If you do not agree, you must not use this platform.
1. Introduction and Acceptance
Plus100 Gold is a digital gold redemption platform operated and powered by AntosTech Labuan. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client”, “User”, or “you”) and AntosTech Labuan (“Company”, “we”, “us”, or “our”), governing your access to and use of the Plus100 Gold digital gold redemption platform (“Platform”).
AntosTech Labuan is incorporated and registered in Labuan, Malaysia, and operates in accordance with the laws and regulations of the Federal Territory of Labuan. The Platform facilitates the redemption of digital assets for physically backed gold through our network of licensed global gold dealers.
By accessing the Platform, creating an account, or initiating any transaction, you confirm that you have read, understood, and agreed to these Terms, along with our Privacy Policy and Risk Disclosure Statement, which are incorporated herein by reference.
2. Eligibility
The Platform is available to both retail individuals and corporate entities subject to the following conditions:
- You must be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher);
- You must have full legal capacity to enter into binding contracts;
- You must not be a resident or citizen of any jurisdiction where the use of this Platform is prohibited or restricted by law;
- You must not be listed on any government or international sanctions list;
- Corporate clients must be duly incorporated, validly existing, and in good standing under the laws of their jurisdiction of incorporation;
- You must successfully complete our Know Your Customer (KYC) and Anti-Money Laundering (AML) verification process where required under Clause 5.
We reserve the right to refuse access or terminate accounts at our sole discretion if we determine that eligibility requirements are not met.
3. Platform Description
Plus100 Gold is a digital gold redemption platform that connects Clients with licensed gold dealers worldwide. The Platform enables Clients to exchange digital assets for physical gold, which may be redeemed via:
- Physical Store Pickup: Clients can visit their selected gold dealer’s store to pick up the purchased gold; or
- Vault Storage: Gold is held in secure, insured vaulting facilities with the option for subsequent physical collection.
Plus100 Gold acts as an intermediary and technology platform. All gold transactions are fulfilled by our network of licensed partner dealers. Plus100 Gold does not hold a standalone financial services or digital asset licence but operates through and in conjunction with licensed partners and dealers who are duly regulated under applicable laws.
4. Account Registration
To use the Platform, Clients must create an account by providing accurate, complete, and current information including full legal name, date of birth, nationality, contact information, and corporate details where applicable.
You are responsible for:
- Maintaining the confidentiality of your account credentials;
- All activities conducted through your account;
- Notifying us immediately of any unauthorised access or breach of security;
- Ensuring your account information remains accurate and up to date.
We reserve the right to suspend or terminate any account where we suspect fraudulent activity, breach of these Terms, or any regulatory concern.
5. KYC / AML Compliance
AntosTech Labuan is committed to compliance with all applicable anti-money laundering (AML), counter-financing of terrorism (CFT), and financial crime prevention laws and regulations.
KYC verification is mandatory for all Clients whose cumulative or individual transaction value meets or exceeds the applicable threshold as determined by us from time to time and disclosed on the Platform. When required, you must provide:
- Government-issued photo identification (passport, national ID, or equivalent);
- Proof of address (utility bill, bank statement, or equivalent dated within three months);
- For corporate clients: certificate of incorporation, memorandum and articles of association, register of directors and shareholders, and Ultimate Beneficial Owner (UBO) declarations;
- Source of funds documentation as requested;
- Any additional documentation we deem necessary for compliance purposes.
Transactions will not be processed until KYC verification is completed where required. We reserve the right to delay, block, or reverse transactions and report suspicious activity to relevant authorities without prior notice to you, as required by law.
6. Digital Asset Payments
The Platform currently accepts the following digital assets as payment for gold redemption:
- Stablecoins (including but not limited to USDT, USDC, and other approved stablecoins);
- Major cryptocurrencies (including but not limited to Bitcoin (BTC) and Ethereum (ETH)).
The following conditions apply to all digital asset payments:
- Exchange rates are determined at the time of transaction confirmation and are subject to market fluctuations;
- You are responsible for ensuring that the correct wallet address and network are used for all transfers;
- Transactions sent to incorrect addresses or on incorrect networks may be irrecoverable;
- Network fees (“gas fees”) associated with digital asset transfers are your sole responsibility;
- We reserve the right to add or remove accepted digital assets at any time with reasonable prior notice.
Plus100 Gold does not guarantee any specific exchange rate and is not liable for losses arising from price movements between the time of initiating and confirming a transaction.
7. Gold Redemption Process
The redemption process operates as follows:
- Step 1 — Order Initiation: Client selects the quantity and denomination of gold and the preferred redemption method;
- Step 2 — Price Lock: An indicative gold price is displayed based on prevailing spot market rates, inclusive of the applicable platform premium fee;
- Step 3 — Payment: Client transfers the specified amount of digital assets to the designated wallet address;
- Step 4 — Confirmation: Upon confirmation of receipt of digital assets on the blockchain, the order is confirmed;
- Step 5 — Fulfilment: The licensed dealer prepares the gold or records the allocation in the vault, as applicable;
- Step 6 — Delivery or Storage Confirmation: Client receives order confirmation or a vault storage certificate.
Processing times vary depending on the redemption method chosen, the dealer’s location, and prevailing logistics conditions. Estimated timelines are provided on the Platform as guidance only and do not constitute guarantees.
8. Fees and Premium Structure
Plus100 Gold charges a platform premium fee ranging from 5% to 20% of the prevailing gold spot price, determined based on gold denomination and weight selected, redemption method, delivery destination, market conditions, and client tier. The applicable premium fee will be clearly disclosed prior to order confirmation. All fees are non-negotiable and non-refundable once an order is confirmed.
9. No Refunds Policy
ALL SALES ARE FINAL. Once a gold redemption order has been confirmed and payment in digital assets has been received, no refunds, cancellations, or reversals will be entertained under any circumstances, including change of mind, price fluctuations after order confirmation, delays due to logistics or force majeure, errors in delivery address provided by the Client, or inability to accept delivery.
10. Physical Delivery & Vault Storage
Physical store pickup is available at participating licensed dealer locations globally, subject to dealer availability. The Client must present valid government-issued photo identification and the order confirmation reference at the time of collection. Where vault storage is selected, gold is held by a licensed vault operator engaged by Plus100 Gold or its dealer partners. Annual or periodic storage fees may apply as disclosed at the time of order.
11. Intellectual Property
All content, trademarks, logos, software, and technology on the Platform are the exclusive property of AntosTech Labuan or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for its intended purpose only.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Plus100 Gold’s total liability to any Client shall not exceed the value of the specific transaction giving rise to the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages, nor for losses arising from digital asset price volatility, network failures, or blockchain errors, nor for the acts or omissions of third-party dealers, vault operators, or logistics providers.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Federal Territory of Labuan, Malaysia. Any unresolved disputes shall be referred to and finally resolved by arbitration in Labuan, Malaysia.
14. Contact Information
Plus100 Gold — Powered by AntosTech Labuan
Address: No. 1-23A, First Floor, Paragon, 700, 87008 Labuan, Labuan Federal Territory
Email: support@plus100.ai
PLUS100 GOLD
PRIVACY POLICY
How We Collect, Use, and Protect Your Personal Data
This Privacy Policy explains how Plus100 Gold collects, processes, stores, and discloses your personal data in connection with the operation of the Platform. By using our Platform, you consent to the data practices described herein.
1. Data Controller
Plus100 Gold is operated and powered by AntosTech Labuan, incorporated in the Federal Territory of Labuan, Malaysia. Our data practices are conducted in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA) and relevant Labuan Financial Services Authority (LFSA) requirements.
2. Information We Collect
2.1 Information You Provide Directly
- Identity information: Full legal name, date of birth, nationality, gender;
- Contact information: Email address, phone number, residential and business address;
- Identification documents: Passport, national ID, or equivalent;
- Financial information: Source of funds declarations, bank account details where applicable;
- Corporate information: Company registration details, director/shareholder information, UBO declarations;
- Transaction data: Digital asset wallet addresses, gold redemption orders, delivery preferences;
- Communications: Support tickets, emails, and chat records with our team.
2.2 Information Collected Automatically
- Device and technical data: IP address, browser type, operating system, device identifiers;
- Usage data: Pages visited, features used, time spent on Platform, clickstream data;
- Cookies and tracking technologies: As described in Clause 8 below.
2.3 Information from Third Parties
- Identity verification and KYC/AML screening results from third-party verification providers;
- Sanctions and watchlist screening results;
- Blockchain analytics data for transaction monitoring.
3. How We Use Your Information
- Account Registration and Management: To create and manage your account and verify your identity;
- KYC/AML Compliance: To fulfil our legal obligations under applicable anti-money laundering and counter-terrorism financing laws;
- Transaction Processing: To process your gold redemption orders, coordinate with licensed dealers, and arrange delivery or vault storage;
- Communications: To send order confirmations, updates, and support responses;
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities;
- Legal Compliance: To comply with applicable laws and respond to lawful requests from regulatory or law enforcement authorities;
- Platform Improvement: To analyse usage patterns, improve our services, and develop new features;
- Marketing (where consented): To send you promotional materials about our products and services.
4. Legal Basis for Processing
- Contractual necessity: Processing required to perform our obligations to you under these Terms;
- Legal obligation: Processing required to comply with applicable laws and regulations, including AML/CFT obligations;
- Legitimate interests: Processing for fraud prevention, security, and Platform improvement;
- Consent: Where you have provided explicit consent, including for marketing communications.
5. KYC/AML Data Handling
- KYC documents and verification data are stored in encrypted, access-controlled systems;
- Access is restricted to authorised personnel and our licensed compliance partners on a strict need-to-know basis;
- KYC records are retained for a minimum of five (5) years from the date of the transaction or account closure, as required by applicable law;
- We are legally required to report suspicious transactions to relevant financial intelligence authorities without prior notice to you;
- Third-party KYC providers engaged by us are bound by contractual obligations to maintain equivalent data protection standards.
6. Sharing of Your Information
We may share your personal data with Licensed Gold Dealers (to fulfil redemption orders), Vault Operators, KYC/AML Service Providers, Blockchain Analytics Providers, Logistics and Courier Partners, Legal and Regulatory Authorities (where required by law), Professional Advisors, and Technology Service Providers. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside Malaysia. We ensure that such transfers are conducted with appropriate contractual safeguards, only to recipients who maintain adequate data protection standards, and in compliance with applicable data transfer regulations.
8. Cookies and Tracking
The Platform uses cookies to maintain session integrity and authentication, analyse Platform usage and performance, detect and prevent fraudulent access, and improve user experience. You may control cookie preferences through your browser settings. We do not use cookies for targeted advertising.
9. Data Retention
- Account data: For the duration of your account and five (5) years following account closure;
- KYC/AML records: Minimum five (5) years from transaction date, or as required by applicable law;
- Transaction records: Minimum seven (7) years for financial record-keeping compliance;
- Communication records: Three (3) years from the date of communication.
10. Your Rights
- Right of Access: To request a copy of the personal data we hold about you;
- Right of Correction: To request correction of inaccurate or incomplete data;
- Right to Withdraw Consent: To withdraw consent for marketing communications at any time;
- Right to Object: To object to processing based on legitimate interests in certain circumstances;
- Right of Erasure: To request deletion of your data (subject to our legal retention obligations).
11. Security
We implement industry-standard technical and organisational measures to protect your personal data, including end-to-end encryption, multi-factor authentication, regular security audits and penetration testing, access controls and role-based permissions, and incident response and data breach notification procedures.
12. Contact and Complaints
Plus100 Gold — Powered by AntosTech Labuan
Address: No. 1-23A, First Floor, Paragon, 700, 87008 Labuan, Labuan Federal Territory
Email: support@plus100.ai
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or by email. Continued use of the Platform after such changes constitutes acceptance.
PLUS100 GOLD
RISK DISCLOSURE STATEMENT
Material Risks Associated with Digital Gold Redemption
THIS RISK DISCLOSURE STATEMENT IS NOT EXHAUSTIVE. It is intended to highlight the principal risks associated with using the Plus100 Gold Platform. You should carefully consider all risks before transacting. If you are uncertain, seek independent financial, legal, or investment advice before proceeding.
1. Purpose of This Disclosure
This Risk Disclosure Statement is provided to ensure that all Clients understand the material risks involved in transacting on the Platform. By using the Platform, you acknowledge that you have read, understood, and accepted these risks.
2. Gold Price Risk
The price of gold is determined by global commodity markets and is subject to significant fluctuation, influenced by macroeconomic conditions, geopolitical events, supply and demand dynamics, central bank policies, and speculative trading. The price at which your redemption order is confirmed may differ materially from prices at other times. Plus100 Gold does not guarantee any specific gold price and is not liable for any losses arising from gold price movements.
3. Digital Asset Volatility Risk
3.1 Cryptocurrency Volatility
- Cryptocurrencies such as Bitcoin (BTC) and Ethereum (ETH) are highly volatile assets whose values can fluctuate dramatically within short periods;
- The value of your digital assets may decline significantly between the time you initiate and confirm a transaction;
- Past performance of any digital asset is not indicative of future performance.
3.2 Stablecoin Risk
- While stablecoins are designed to maintain a pegged value, de-pegging events have occurred historically and may occur in the future;
- Stablecoins may be subject to regulatory action, issuer insolvency, or reserve inadequacy;
- AntosTech Labuan makes no representation as to the stability, security, or regulatory standing of any stablecoin accepted on the Platform.
4. Blockchain and Technology Risk
- Transaction Irreversibility: Blockchain transactions, once confirmed, are generally irreversible. Funds sent to incorrect wallet addresses may be permanently lost;
- Network Congestion: High network activity may cause delays in transaction confirmation, during which gold prices may change;
- Smart Contract Risk: Any smart contract technology used may contain bugs or vulnerabilities;
- Network Forks and Protocol Changes: Upgrades or forks to blockchain networks may affect the value or functionality of digital assets;
- Cybersecurity Risks: Despite our security measures, the Platform may be vulnerable to hacking, phishing, or other cyberattacks.
5. Custody and Counterparty Risk
- Dealer Risk: Licensed gold dealers engaged through our network are independent third parties. We cannot guarantee their continued solvency, regulatory standing, or performance;
- Vault Operator Risk: Where vault storage is chosen, your gold is held by a third-party vault operator. In the event of the vault operator’s insolvency, your ability to recover your gold may be affected;
- Intermediary Risk: Plus100 Gold operates as an intermediary and does not directly hold your gold at any time. Our ability to facilitate redemptions depends on the continued operation and cooperation of our dealer and vault partners.
6. Regulatory and Legal Risk
- Regulatory Change: Laws and regulations applicable to digital assets and gold trading may change at any time, potentially affecting your ability to use the Platform or receive your gold;
- Jurisdictional Risk: The import and possession of gold may be restricted or regulated in your jurisdiction. You are solely responsible for ensuring compliance with all applicable laws;
- Tax Liability: Gold purchases and digital asset transactions may generate tax liabilities in your jurisdiction. Plus100 Gold does not provide tax advice;
- AML/CFT Compliance: Transactions suspected of being associated with money laundering or terrorist financing may be blocked, reported, or reversed without notice.
7. Platform and Operational Risk
- System Downtime: The Platform may experience scheduled or unscheduled downtime that prevents you from initiating or completing transactions;
- Force Majeure: Events beyond our control, including natural disasters, pandemics, wars, and government actions, may disrupt Platform operations;
- Business Continuity: There is no guarantee that the Platform will remain operational at all times or that Plus100 Gold will continue as a going concern;
- Third-Party Dependencies: The Platform relies on third-party technology providers, APIs, and blockchain infrastructure whose failures may affect Platform availability.
8. Concentration, Liquidity & Exchange Rate Risk
Concentrating a significant proportion of your wealth in gold or digital assets carries inherent risk. We strongly recommend diversifying your investments. Physical gold is not a liquid asset — you may not be able to quickly convert it back to cash. Plus100 Gold does not offer a buyback programme. If your functional currency differs from USD, you are also exposed to currency exchange rate risk.
9. No Investment Advice
Nothing on the Plus100 Gold Platform constitutes investment, financial, legal, or tax advice. The Platform is a facilitation service only. All investment decisions are solely your own responsibility. Past performance of gold or digital assets is not a reliable indicator of future performance.
10. Acknowledgement
By using the Platform, you confirm that you have read and understood this Risk Disclosure Statement in full, you are aware that gold redemption using digital assets involves substantial risks including the possible loss of all funds invested, you have considered these risks in light of your personal financial situation, you are not relying on Plus100 Gold for any financial, investment, legal, or tax advice, and you accept all risks associated with your use of the Platform.
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